Return & Refund Policy
Do you want to return something? No problem, It’s your right!
We are an UK Ltd company and we comply with UK. regulation regarding guarantees and returns for products we sell remotely, via our website Www.thelilibethstyle.co.uk
All UK citizens have the right to cancel the remote contract and to return the products via post within 14 days from the day the were received by themselves or a third party who acted on their behalf.
Hence, if you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification. You can learn more about your rights here.
We guarantee to refund or replace any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases are recommended to be returned by post.
Return period expires within 14 days from the day on which you or a third party entered physical possession of the goods.
Return of a product
You can inform us about your intent of returning a product via email Thelilibethstyle@mail.co.uk or by calling us at 07776910194.
You can return any product that have bought on our website Www.thelilibethstyle.co.uk when you are not pleased with it, under the following conditions:
- The product is in a salable state, it has not been worn or damaged
- The parcel is delivered safely packed and it encloses the item in saleable conditions (no signs of wearing and no odors) invoice and original label of the product.
- It is delivered within 14 calendar days to our warehouse. The 14 days term starts with the day of the receipt of the original
- We shall not return or refund jewelry, swimwear or underwear which have been unsealed from original package.
According to UK Rights of cancellation you are entitled to free refund or replacement within 14 days. Hence, verify with your shipment provider that the parcel is to reach us within 14 calendar days, starting with the date you ( or a person on your behalf) received the item.
We will notify you all along our purchase and return process. We inform you via email when your return arrives at our warehouse. We recommend you to keep tracking code from your transportation provider until the goods reach The Lilibeth Style Ltd.
We verify the returned goods and approve for refund/ replacement only for commodities in salable conditions (with no odors, signs of wearing, stains etc). As, we inspect every product, please be sure that the product is in a proper status, without being worn. We do not refund money or replace commodities returned in improper state.
Return of the products are on your own expenses, therefore for international returns we recommend you to send us the parcels via post services. The transportation costs are cheaper.
The address to which you shall send the parcel is:
The Lilibeth Style Ltd
Address: 34 Kenbury Road
City: Kirkby
County: Merseyside
Post code L33 9TP
Country : United Kingdom
Refund
Refund will be made within 14 days from receipt of the parcel at The Lilibeth Style's warehouse. Refunds will be credited as per your original method of payment: credit card. Please note that it takes another 1-3 working day for money to be into your account.
Refunds to your credit card: if you paid with a credit card the refund will be made to your credit card - 0 € fee charged
The fees can be charged by third parties, payment processing companies. There is no return charge on The Lilibeth Style Ltd behalf.
Replacement of the product
You can opt for replacement of a product (other size or another commodity) instead of money refund. We are happy to change the items within availabilities in our warehouse. Please note that transportation costs for both return and re-delivery shall be on your own expenses.
Cookies
What are cookies?
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.
The rules on cookies are covered by the Privacy and Electronic Communications Regulations 2003 (PECR). PECR also covers the use of similar technologies for storing or accessing information, such as ‘Flash cookies’ and device fingerprinting.
The ICO is responsible for enforcing these rules.
How do the cookie regulations affect me?
You may come across information about cookies and similar technologies on websites and be given choices about how some cookies are used. This might include, for example, being asked to agree to a cookie being used for a particular service, such as remembering your preferences on a site.
Organisations have to provide clear and comprehensive information about the way they use cookies, and ensure that for any cookie not strictly necessary for their website, they give you an appropriate means of consenting to that cookie being set on your device.
How can I control my cookies?
Browser controls
You can use your web browser to:
- delete all cookies;
- block all cookies;
- allow all cookies;
- block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting);
- clear all cookies when you close the browser;
- open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should however be aware of the limitations of this feature in a privacy context); and
- install add-ons and plugins that extend browser functionality.
Where to find information about controlling cookies
Useful information
- A number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
- The European Interactive Digital Advertising Alliance website Your Online Choices allows you to install opt-out cookies across different advertising networks.
- Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use it. This is also available in the Chrome web store.
- Some browsers include a feature known as ‘Do Not Track’ or DNT. This allows you to indicate a preference that websites should not track you. However, whilst DNT is available in many browsers, websites are not required to recognise its request, so it may not always work. You can get help on how to use DNT in Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari and Opera.
- Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.
- For more information on how private browsing works as well as its limitations, visit the support pages for your browser: Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari (mobile and desktop) and Opera.
Report your cookie complaints
We're asking people to report your cookie complaints. This will help us find out how organisations are complying with the cookie law. Rather than reply to each person individually, we will publish information about numbers and types of complaints reported, and let you know what we're doing about them.
